Dom Consultant — Privacy and Cookies Policy

1. Who we are

Dom Consultant is the controller of the personal information described in this policy. For privacy questions or data-protection requests, please use our contact form. We intentionally do not publish an email address on this website to reduce spam and abuse.

2. Information we collect

Depending on how you use the website, we may collect:

• Enquiry details: your name, email address, telephone number, website or company details, the service you are interested in and the message submitted through a form.
• Technical information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location derived from an IP address, timestamps and diagnostic or security information.
• Usage information: aggregated or pseudonymous information about visits and interactions collected through analytics, live chat or embedded-content services.
• Correspondence: information contained in subsequent communications about your enquiry, project or service.

Please do not submit sensitive personal information through the contact form unless it is genuinely necessary for your request.

3. How and why we use personal information

Where processing relies on legitimate interests, we consider its necessity and effect on your rights. We do not sell or rent personal information. We do not use information submitted through this website for solely automated decisions that produce legal or similarly significant effects.

4. Cookies and similar technologies

Cookies are small text files stored by a browser. Similar technologies can store or read information on a device. Some are necessary for a website to work; others help measure performance, enable chat or display third-party content.

5. Sharing and international transfers

We share personal information only where necessary with providers supporting hosting, security, communications, analytics, live chat and embedded media; with professional advisers; or with regulators, courts and public authorities where required by law. Providers may act as processors or, for their own activities, independent controllers.

Some providers may process information outside the United Kingdom. Where required, appropriate safeguards are used, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses.

Links to third-party websites are provided for convenience. Their privacy practices are controlled by those organisations, so please review their policies before submitting information.

6. Retention and security

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, delivering services and meeting legal, accounting, tax, dispute-resolution and security requirements. Retention periods vary by record and relationship. Information is reviewed and deleted or anonymised when no longer needed.

We use proportionate technical and organisational measures designed to protect information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system can be guaranteed completely secure, so please submit only information necessary to your request.

7. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you the right to:

• be informed about how your personal information is used;
• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• ask for erasure or restriction of processing;
• object to certain processing, including processing based on legitimate interests;
• receive information you provided in a portable format where the right applies;
• withdraw consent at any time where consent is the lawful basis; and
• complain to the UK Information Commissioner's Office (ICO).

These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request. To make a request, use the contact form.

8. Children and changes to this policy

This business website is not directed at children, and we do not knowingly seek to collect children's personal information through it.

We may update this policy when the website, our services or legal requirements change. The date at the top shows when it was last updated. Material changes will be explained on this page.